1. Match the IMEI in three places
Dial *#06# on the phone. The 15-digit IMEI number that appears should be the same as the one printed on the box and the one written on your bill. A dual-SIM phone shows two IMEI numbers, and both should match the box.
2. Run the free KYM check
The Department of Telecommunications runs a free service called Know Your Mobile (KYM). Send an SMS with the word KYM, a space and the 15-digit IMEI to 14422. The reply tells you which brand and model that IMEI belongs to and whether it is valid, blacklisted or a duplicate. The same check is available on the Sanchar Saathi website. If the reply names a different model from the phone in your hand, do not buy it.
3. Take a proper bill
Ask for a bill with the shop name, the date, the model, the IMEI and the price. The brand's service centre asks for this bill when you claim warranty, so keep a photo of it on your phone as well.
4. Check when the warranty starts
New phones in India usually carry one year of brand warranty from the date of purchase. iPhone buyers can enter the serial number on checkcoverage.apple.com to see the exact end date. For other brands, the brand's own support app or website shows the same detail once you enter the IMEI or serial number.
5. Ask what is in the box
Most new iPhones and Samsung Galaxy phones now come with only a cable and no charger. If your old charger does not support fast charging, you will be back at a shop within a week. We keep a Samsung 25W charger at Rs 790 and a 20W charger at Rs 1,400 at the counter, and we can tell you which one suits your phone.
6. Test the phone before you leave
Put your own SIM in and make a call. Open both cameras, connect to Wi-Fi, and plug in the charger to confirm it starts charging. If something is wrong, it is far easier to sort out while you are still at the counter than after you have gone home.
Where to find Verma Mobiles
Verma Mobiles is in Cabin No. 5 on the first floor of SCO 1030-31, Shivaji Market, Sector 22B, Chandigarh 160022. The shop is above National Enterprises. Call or WhatsApp 75809 00010 to check whether the model you want is in stock before you come.
Store page: https://h-id.vyaparify.com/verma-mobiles-1
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