Privacy Policy

🔒 Privacy Policy Framework for The Petite Luxe Decor

This framework is based on the information provided in your operational policies (which require collection of personal and sensitive data) and standard legal requirements for e-commerce in India. This is for informational purposes only and should be reviewed by a legal professional.

1. 📝 Information We Collect

We collect information necessary for processing orders, communicating with you, and delivering our services.

A. Information You Provide Directly

• Contact Information: Name, email address, phone number (required for shipping, WhatsApp tracking, and order communication).

• Shipping & Billing Address: Required for order fulfillment (Delivery in Delhi NCR Only) and invoice generation.

• Financial Information: Details of your payment method (e.g., bank, UPI ID) are used for processing transactions and refunds.

• Voluntary Information: Unboxing videos and clear photos shared within 48 hours for Return/Replacement claims (damaged, defective, or wrong items).

B. Information Collected Automatically

• Payment Processors: Transaction details are collected and processed by our secure payment gateway (HDFC Bank Smart Vyapar) to manage payments and refunds.

• Website Usage Data: We may use cookies, log files, and other tracking technologies to collect information about your browsing device, IP address, and interaction with our website to improve our service.

2. 🎯 How We Use Your Information

We use your Personal Data for the following purposes:

• Order Fulfillment: To process your orders, dispatch items within 24–48 hrs, and manage COD confirmation.

• Transaction Processing: To process secure payments (via UPI / QR / Payment Link / Direct Transfer) and issue automatic receipts.

• Communication: To provide customer support, share tracking details on WhatsApp once dispatched, and manage returns/replacements.

• Refund Processing: To process full refunds for verified transit damage/wrong items within the 3–10 working day timeline after inspection.

• Fraud Prevention: To screen for potential risk, particularly concerning repeated cancellations that may disable COD, or for voluntary cancellation requests requiring a processing charge.

• Quality Control & Claims: To verify the condition of items for courier claims and for return/replacement requests (using the unboxing video and photos).

3. 🤝 Sharing Your Information

We may share your Personal Data with third parties strictly for the necessary purposes of our business operations:

• Payment Gateways: Shared with HDFC Bank Smart Vyapar and associated UPI/Bank transfer systems to process payments and refunds securely.

• Shipping/Logistics Partners: Shared to facilitate delivery (Delivery in Delhi NCR Only) and pickup of approved returns.

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order or government agency).

4. 🛡️ Data Security

• We implement reasonable security practices to protect the Personal Data we collect.

• All payments are processed securely via HDFC Bank Smart Vyapar.

• We commit to keeping your data confidential, retaining it only as necessary to fulfill the purposes outlined above and to comply with legal obligations.

5. 📞 Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact us at:

apetiteluxedecor@gmail.com

9911166493